Personal Advancement
Life lessons courtesy of the fast food industryHey executives: Try flipping burgers at fast-food joint, you might learn a thing or two. |
|
 [ 2007-04-11 ] |
That’s exactly what a University of Buffalo professor did at seven french fry franchises across the country, and he came away from the 14-month, undercover experiment with a few McManagement principles.
Fast-food managers deal with reality, such as telling new employees up front that the lunch rush will test their Whopper wherewithal, but that learning to work under pressure will prove a lifelong asset, he said.
They also understand the value of relationships and cultivate camaraderie in order to reduce turnover and hire employees who fit in, Newman said.
“We drastically underestimate how important it is to like the people you work with,” he said.
The best managers he worked for provided positive, immediate feedback and explained the reasons behind seemingly arbitrary processes, he said.
How many hours a week do you work?